Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use NTA OTT.

It applies to:

• the NTA OTT mobile app (iOS and Android);
• the NTA OTT Android TV app;
• the NTA OTT website https://ott.nta.ng.

By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

We collect only what we need to run your account and stream content.

• Account — What we collect: First name, last name, username, email address, mobile number, country, password (stored hashed), profile picture if you add one; Where it comes from: You, when you create or edit your account.
• Viewer profiles — What we collect: Profile names, avatar, language, optional profile PIN (stored hashed), favourites and recordings; Where it comes from: You, in the app.
• Sign-in — What we collect: Google or Facebook account identifier, name and email (only if you choose these sign-in options, not offered on iOS); passkey public key (the private key never leaves your device); one-time codes for two-step verification and password reset; TV pairing codes (QR / device code); Where it comes from: You and the provider you choose.
• Devices and connection — What we collect: IP address, device identifier, device type, operating system, browser or app version, approximate country derived from the IP address; Where it comes from: Automatically, when you use the Services.
• Viewing activity — What we collect: Channels, programmes, replays and radios played, playback sessions and their duration, concurrent streams; Where it comes from: Automatically, when you watch or listen.
• Support — What we collect: Messages and details you send us; Where it comes from: You, when you contact us.

We do not collect your precise location, contacts, photos (other than a profile picture you pick), microphone or camera data. We do not receive or store your full card or mobile-money credentials.

We use your information to provide the Services, keep them secure and meet our legal obligations.

• Run your account: create and authenticate your account, manage viewer profiles, pair your TV, verify your identity with one-time codes.
• Deliver content: check which bouquets and packages you can access, stream live TV, replays, recordings and radio, limit concurrent streams to your package.
• Security and fraud prevention: detect abuse, account sharing beyond your package limits and unauthorised access.
• Service quality: measure audiences and playback quality in aggregate (for example, number of viewers per channel) to improve the Services.
• Communication: send service messages (verification codes, security alerts). We send marketing messages only where the law allows and you can opt out at any time.
• Legal: comply with applicable laws, regulator and law-enforcement requests, and enforce our terms.

We do not sell your personal information. We do not use it for third-party advertising, and the apps do not show ads.

We share personal information only with the providers below, and only what each needs to do its job.

• Hosting, storage and content-delivery providers — Purpose: Store data and deliver video streams; Data shared: Account data, IP address, streaming requests.
• Twilio and email providers — Purpose: Send verification codes and service messages; Data shared: Mobile number, email address, message content.
• Google and Meta (Facebook) — Purpose: Sign-in, only if you choose it (Android and website); Data shared: Sign-in token, name, email.
• Google Cast — Purpose: Cast content to your TV, only if you use it; Data shared: Stream address and playback controls.
• Authorities — Purpose: Legal obligations, valid court or regulator requests; Data shared: What the request requires.

If we reorganise or transfer our business, your information may be transferred to the new operator under this Policy.

The mobile and TV apps do not sell anything and contain no in-app purchases.

We keep your information while your account is active, then delete or anonymise it, except where the law requires us to keep it longer.

• Account and profiles: Until you delete your account
• TV pairing codes (QR / device code): 5 minutes
• Activity and security logs: 3 months
• Aggregated audience statistics: Kept without identifying you

We protect your information with encryption in transit (HTTPS), hashed passwords and PINs, encrypted storage of sensitive secrets, signed and time-limited streaming links, and access limited to authorised staff.

No system is fully secure. If a breach affects your personal information, we will notify you and the competent authority as the law requires.

You can access, correct, export or delete your personal information, and object to or restrict some uses of it.

• Access and correct: edit your name, email, mobile number, password and profiles in My Account.
• Delete your account: in the mobile app, go to My Account → Delete my account. You can also email us at info@nta.gov.ng. Deletion is permanent: your account, profiles, favourites and recordings are removed. Records we must keep by law (such as invoices) are kept for the required period only.
• Social sign-in: you can remove NTA OTT's access from your Google or Facebook account settings at any time.
• Marketing: unsubscribe from any marketing message using the link it contains, or contact us.
• Other requests (export, objection, restriction): email info@nta.gov.ng. We answer within 30 days.

Children. Accounts are for adults (18 years or older). Children may watch through a profile created by the account holder, who is responsible for it. We do not knowingly collect information from children; contact us if you believe we have, and we will delete it.

International transfers. Our servers and providers may be located outside your country. When we transfer your information, we use contractual and technical safeguards so it stays protected as described in this Policy.

Cookies (website). The website uses essential cookies only: to keep you signed in, remember your selected bouquet and profile, and secure your session. We do not use advertising cookies. The mobile and TV apps do not use cookies; they store your sign-in token securely on your device.

We may update this Policy. We will post the new version here with its date and, for significant changes, notify you in the app or by email.

Questions or requests about your privacy:

• Nigerian Television Authority (NTA)
• Email: info@nta.gov.ng
• Website: https://www.nta.ng